Refund policy

1. Introduction

  1. Welcome to Wallvixy. We value every customer and strive to provide high quality products along with a reliable and transparent shopping experience. This Return and Refund Policy explains the rules, procedures, rights, and responsibilities related to returns, refunds, exchanges, damaged items, cancellations, and shipping related concerns for purchases made through Wallvixy. By placing an order on our website, customers acknowledge that they have read, understood, and agreed to the terms outlined in this policy. We encourage all customers to review this policy carefully before making purchases to fully understand our return and refund procedures.

2. Contact Information

  1. Customers who need assistance regarding returns, refunds, exchanges, damaged products, missing shipments, order cancellations, or general customer service inquiries may contact Wallvixy using the information below. Our support team is committed to providing professional assistance and timely responses to customer concerns.

Store Name: Wallvixy
Email: support@wallvixy.shop
Phone Number: +1 8056796784
Address: 3105 Sleepy Hollow Way, Las Vegas, NV 89102
Contact Page: https://Wallvixy.myshopify.com/pages/contact

3. Return Eligibility

  1. Customers may request returns for eligible products within 30 days after delivery confirmation. To qualify for a return, items must remain in their original condition, unused, undamaged, and returned with all included packaging materials, manuals, accessories, labels, and protective coverings. Products that show evidence of excessive use, intentional damage, misuse, modification, or improper handling may not qualify for refunds or exchanges. Customers are encouraged to inspect all products immediately upon delivery and contact us promptly regarding any concerns.

4. Return Window

  1. Wallvixy accepts eligible returns within 30 days from the delivery date confirmed by the shipping carrier. Requests submitted after the return period expires may not qualify for approval. Customers should initiate return requests as soon as possible after identifying any issue with their order. Return eligibility is determined based on compliance with the conditions outlined within this policy.

5. Free Return Shipping

  1. We proudly offer free return shipping for approved returns within the United States. Customers whose returns are approved may receive detailed return instructions and, where applicable, prepaid return shipping labels from Wallvixy. Customers should not send products back without receiving authorization from our support team, as unauthorized returns may result in delays, complications, or rejection of the return request.

6. No Restocking Fees

  1. Wallvixy does not charge restocking fees for approved returns. Eligible refunds are generally processed without deductions related to restocking expenses. Our goal is to maintain a fair and customer friendly return process while preserving efficient business operations and product handling standards.

7. Non Returnable Conditions

  1. Certain situations may make returned products ineligible for refunds or exchanges. Products returned damaged, incomplete, altered, heavily used, or missing essential parts may not qualify for full refunds. Returns may also be denied if damage occurs after delivery due to customer misuse, negligence, improper installation, accidental damage, or unauthorized modifications. Products returned without original packaging may be subject to partial refunds or return rejection.

8. Damaged or Defective Products

  1. Customers who receive damaged, defective, broken, or malfunctioning items should contact Wallvixy immediately after delivery. Customers may be required to provide clear photographs of the product, packaging materials, and shipping labels to assist with verification. After review, our support team may offer replacements, exchanges, refunds, or store credits depending on product availability and the specific circumstances of the issue reported.

9. Incorrect or Missing Items

  1. If customers receive incorrect products, incomplete orders, or missing items, they should notify Wallvixy as soon as possible after delivery. Our team will investigate the matter and work toward an appropriate resolution, which may include replacement shipments, exchanges, refunds, or additional support depending on the circumstances associated with the order.

10. Refund Processing

  1. Once returned products are received and inspected, customers will be notified regarding the approval or rejection of their refund request. Approved refunds are generally issued back to the original payment method used during checkout. Processing times may vary depending on payment providers, financial institutions, banking systems, or transaction processing procedures. Customers should allow several business days for approved refunds to appear in their account.

11. Partial Refunds

  1. Partial refunds may be issued in situations where returned items are not in their original condition, contain missing parts, show signs of use beyond reasonable inspection, or involve only partial returns from multi item orders. Refund amounts are determined based on the condition of returned products and the circumstances reviewed by our support team.

12. Exchanges

  1. Customers may request exchanges for defective, damaged, or incorrect products. Exchanges are subject to product availability and operational limitations. If replacement items are unavailable, Wallvixy may provide refunds or store credits instead. Customers should contact our support team before returning products for exchange consideration to ensure proper authorization and instructions are provided.

13. Order Cancellation Policy

  1. Customers may request order cancellations shortly after placing orders. Once orders enter processing, packaging, or shipment preparation stages, cancellation requests may no longer be possible. If an order has already shipped, customers may still request a return after receiving the item in accordance with this Return and Refund Policy. Customers are encouraged to contact us promptly if changes or cancellations are needed.

14. Processing and Delivery Times

  1. Orders placed through Wallvixy are generally processed within 1 to 2 business days following payment confirmation. Standard delivery time for most United States orders is approximately 3 to 5 business days after shipment. Delivery estimates are provided for informational purposes only and may vary depending on weather conditions, carrier operations, holidays, transportation disruptions, or circumstances beyond our direct control.

15. Lost Packages

  1. If a shipment is marked as delivered but cannot be located, customers should first verify the shipping address, inspect nearby areas, contact neighbors or household members, and communicate with the shipping carrier for additional information. If the package remains missing, customers should contact Wallvixy for further assistance. While we cannot guarantee carrier performance, we will make reasonable efforts to support investigations and help resolve shipping related concerns.

16. Incorrect Shipping Information

  1. Customers are responsible for providing complete and accurate shipping details during checkout. Wallvixy is not responsible for failed deliveries, delays, or lost shipments caused by inaccurate or incomplete customer provided information. Customers who identify address errors after placing orders should contact us immediately so we may attempt corrections before shipment processing begins.

17. Refused Deliveries

  1. Customers who refuse shipments without prior authorization from Wallvixy may be responsible for additional shipping expenses, return transit fees, or handling charges associated with the refused delivery. Eligible refunds related to refused packages may be reduced by shipping related operational costs incurred during the return process.

18. Fraud Prevention

  1. To maintain secure operations and protect customers, Wallvixy reserves the right to refuse refunds, returns, exchanges, or transactions associated with suspected fraud, policy abuse, unauthorized payment activity, chargeback manipulation, or suspicious conduct. Additional verification may be required before certain refunds or returns are approved.

19. Customer Responsibilities

  1. Customers are responsible for reviewing product descriptions, specifications, dimensions, compatibility details, and order information carefully before completing purchases. Customers should also follow product instructions, safety recommendations, and care guidelines after receiving products. Failure to properly use or maintain products may affect eligibility for refunds or exchanges.

20. Policy Modifications

  1. Wallvixy reserves the right to update, revise, modify, or replace this Return and Refund Policy at any time without prior notice. Changes become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically to remain informed about current return and refund procedures.

21. Agreement to Policy

  1. By purchasing products through Wallvixy, customers acknowledge that they have read, understood, and agreed to the terms outlined in this Return and Refund Policy. Continued use of our website and services constitutes acceptance of these terms and any future policy modifications implemented by Wallvixy.

22. Final Support Information

  1. For additional assistance regarding returns, refunds, exchanges, cancellations, damaged items, shipping concerns, or customer service inquiries, customers may contact Wallvixy using the information below. We appreciate every customer and remain committed to providing professional support and fair resolutions whenever possible.

Store Name: Wallvixy
Email: support@wallvixy.shop
Phone Number: +1 8056796784
Address: 3105 Sleepy Hollow Way, Las Vegas, NV 89102
Contact Page: https://Wallvixy.myshopify.com/pages/contact