Shipping policy

Introduction

Welcome to Wallvixy. This Shipping Policy explains how orders are processed, prepared, shipped, delivered, and supported after purchase through our website. By placing an order with Wallvixy, customers acknowledge and agree to the shipping terms outlined in this policy. Our goal is to provide a reliable, transparent, and efficient shipping experience for all customers throughout the United States while maintaining clear communication regarding shipping procedures and delivery expectations.

Contact Information

Customers who have questions regarding shipping, order tracking, delivery updates, shipping delays, address changes, or shipping-related concerns may contact Wallvixy using the information below. Our support team is committed to assisting customers professionally and efficiently with all shipping inquiries.

Store Name: Wallvixy
Email: content@wallvixy.shop
Phone Number: +1 (805) 679-6784
Business Address: 3105 Sleepy Hollow Way, Las Vegas, NV 89102, United States

Shipping Destinations

Wallvixy currently ships products to customers located within the United States. Shipping availability may vary depending on destination addresses, carrier restrictions, operational limitations, or product-specific requirements. Certain remote areas, restricted delivery zones, or addresses served by alternative carriers may experience longer delivery times or limited shipping availability. We ship to all fifty states, including Alaska and Hawaii, as well as U.S. territories where carrier service is available. Post office boxes (P.O. Boxes) and military APO/FPO/DPO addresses are supported where carrier networks permit.

At this time, Wallvixy does not offer international shipping outside the United States. Orders placed with non-U.S. shipping addresses cannot be processed and will be canceled with full refund. Customers located outside the United States are encouraged to use a U.S.-based mail forwarding service if they wish to purchase our products, though Wallvixy cannot provide support for third-party forwarding arrangements or be held responsible for shipments once delivered to a forwarding service address.

Shipping Rates and Free Shipping

Wallvixy is pleased to offer FREE standard shipping on all orders shipped within the United States. There are no minimum order value requirements, no hidden shipping fees, and no additional handling charges. The price you see at checkout is the final price, with only applicable sales tax added based on your shipping destination. Free shipping applies to our standard shipping method and delivery timeframe as described in this policy.

Because all domestic shipping is provided at no cost to the customer, expedited or express shipping options are not currently available. All orders are shipped using our standard shipping service, which provides reliable delivery within the timeframes outlined below.

Order Processing and Handling Time

Orders placed through Wallvixy are generally processed within 1 to 2 business days after payment confirmation. Processing includes payment verification, fraud screening, inventory confirmation, quality checks, careful packaging preparation, printing of shipping labels, and coordination with our shipping carriers. Orders are typically processed during standard business days (Monday through Friday, excluding major U.S. federal holidays).

Orders may not be processed on weekends or the following major public holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. Orders placed immediately before or during holiday periods may experience slightly extended processing times. During periods of increased demand, special promotional campaigns, seasonal sales events, or inventory transitions, processing times may occasionally be extended beyond the standard 1 to 2 business day window. Customers will be notified if significant delays are anticipated.

The processing time is separate from and in addition to the delivery time. Total time from order placement to delivery includes both the processing period and the shipping transit time.

Estimated Delivery Time

Standard shipping delivery time for most United States orders is approximately 3 to 5 business days after shipment (after the order has completed processing and been handed to the carrier). This delivery estimate refers to business days and does not include weekends or holidays. The complete timeline from order placement to delivery typically ranges from 4 to 7 business days when combining processing time (1–2 business days) and delivery time (3–5 business days).

Delivery estimates are provided for informational purposes only and should not be interpreted as guaranteed delivery commitments or firm delivery dates. Delivery times may vary depending on the customer's specific location, distance from distribution points, local carrier operations, weather conditions, transportation disruptions, carrier capacity, holidays, and other circumstances beyond the direct control of Wallvixy. Orders shipped to remote areas, rural locations, or regions served by extended carrier routes may require additional delivery time beyond the standard estimate.

Customers who require delivery by a specific date for events, gifts, or time-sensitive purposes should place orders with sufficient advance time to account for both processing and delivery windows, plus a reasonable buffer for unexpected delays. Wallvixy cannot guarantee delivery by any specific date and is not responsible for consequences resulting from delivery delays, regardless of cause.

Shipping Carriers and Methods

Wallvixy partners with reputable national and regional shipping carriers to ensure reliable delivery throughout the United States. Carriers used may include the United States Postal Service (USPS), UPS, FedEx, or other qualified logistics providers depending on destination, package size, weight, and optimal routing. The specific carrier and service level for each order is selected by Wallvixy based on efficiency, reliability, coverage, and cost-effectiveness.

Customers do not select carriers directly. All shipments use our standard shipping service, which is provided free of charge and designed to balance reliable delivery with reasonable transit times. Carrier selection is made at our discretion to ensure the best overall service.

Shipping Confirmation and Tracking Information

Once an order has been processed, packaged, and shipped, customers will receive a shipping confirmation email sent to the email address provided during checkout. This confirmation email will include relevant shipment details and, where available, a tracking number and link to the carrier's tracking portal.

Tracking information is provided directly by shipping carriers and may require several hours after shipment before tracking details become visible and active within carrier systems. Initial tracking scans typically occur when the package is first accepted by the carrier or reaches the first sorting facility. Customers are encouraged to monitor tracking updates regularly after shipment confirmation is issued to stay informed about their package's progress and estimated delivery date.

Not all shipments may include detailed tracking depending on the carrier service used. In cases where full tracking is unavailable, customers will receive general shipment confirmation. If tracking shows no updates for an extended period, or if customers have questions about tracking information, they should contact Wallvixy at content@wallvixy.shop or call +1 (805) 679-6784 for assistance.

Accurate Shipping Information

Customers are responsible for providing complete, accurate, and current shipping information during the checkout process. This includes the recipient's full name, street address (including apartment, suite, or unit number if applicable), city, state, and ZIP code. Incomplete, incorrect, or outdated shipping details may result in delivery delays, failed delivery attempts, packages returned to sender, or lost shipments.

Wallvixy is not responsible for delivery complications, additional costs, or non-delivery caused by inaccurate, incomplete, or incorrect customer-provided information during the ordering process. If a package is returned to us due to an incorrect address provided by the customer, the customer may be responsible for additional shipping charges to re-send the order, or may choose to receive a refund minus original shipping costs (though since our shipping is free, the refund would be for the product cost only, minus any restocking or processing fees if applicable).

Customers should carefully review all shipping information before completing their purchase. Address validation tools are provided during checkout where available to help ensure accuracy.

Address Changes After Purchase

Customers who need to modify shipping information after placing an order should contact Wallvixy immediately by email at content@wallvixy.shop or by phone at +1 (805) 679-6784. While we will make reasonable efforts to update shipping details before shipment processing begins, address modifications may not always be possible once orders enter the packaging or shipment preparation stages.

We cannot guarantee successful address changes after an order has been shipped or after the shipment tracking number has been generated and activated. Once a package is in the carrier's possession, address changes must be handled directly with the shipping carrier, and such changes may incur additional fees charged by the carrier. Wallvixy is not responsible for costs or delivery failures resulting from address change requests made after shipment.

For the best chance of a successful address update, customers should contact us as soon as possible after placing the order, ideally within a few hours of purchase.

Split Shipments and Partial Deliveries

Orders containing multiple items may occasionally be shipped in separate packages or split shipments. Split shipments may occur when items are stocked in different warehouse locations, when certain products require special handling or packaging, when shipping efficiency can be improved, or when partial inventory is available and we wish to expedite delivery of in-stock items rather than delay the entire order.

When an order is split into multiple shipments, customers may receive separate shipping confirmation emails with distinct tracking numbers for each package. Each package may arrive on different days depending on carrier routing and origin location. There is no additional charge for split shipments — all shipments within a single order are covered by our free shipping policy.

If you receive only part of your order and have not received notification about additional shipments, please check your email (including spam/junk folders) for additional shipping confirmations. If you do not receive communication about remaining items within a reasonable timeframe, contact Wallvixy for clarification and assistance.

Shipping Delays and Unforeseen Circumstances

Although Wallvixy works diligently to ensure timely order deliveries and partners with reliable carriers, delays may occasionally occur due to factors outside our direct control. Potential causes of shipping delays include, but are not limited to:

Severe weather conditions, natural disasters, or other acts of nature (hurricanes, snowstorms, floods, earthquakes, wildfires)
Carrier operational disruptions, transportation network delays, or capacity limitations
Holidays, peak shipping periods, or unusually high shipping volume
Customs inspections or regulatory holds (if applicable to certain territories)
Technical failures, system outages, or logistical interruptions
Incorrect or incomplete address information requiring additional carrier investigation
Local delivery issues, access restrictions, or recipient availability
Force majeure events, public emergencies, pandemic-related disruptions, or government orders

Delivery time estimates provided by Wallvixy and by carriers are estimates only and should not be considered guaranteed delivery dates or firm commitments. Wallvixy is not liable for delays in shipment or delivery, regardless of cause, and cannot provide refunds, compensation, or other remedies solely due to delivery delays unless the delay is directly caused by our own error or negligence.

If a shipment is significantly delayed beyond the estimated delivery window, customers are encouraged to check tracking information for updates and contact Wallvixy if they have concerns or need assistance in resolving the delay.

Lost or Missing Packages

If a package is marked as "delivered" in the carrier tracking system but cannot be located by the customer, the following steps should be taken:

Verify the shipping address in your order confirmation to ensure the package was sent to the correct location
Check around the delivery location, including porches, side doors, back doors, garages, mailrooms, or package receiving areas
Ask neighbors, household members, building management, or reception staff if they accepted the package on your behalf
Check with the carrier directly, as they may have additional delivery details, photographs of the delivery location, or driver notes
Allow 24–48 hours after the "delivered" status appears, as occasional scanning errors or premature status updates can occur

If the shipment remains missing after taking these steps, customers should contact Wallvixy at content@wallvixy.shop or +1 (805) 679-6784 for further support. We will make reasonable efforts to assist customers with carrier investigations, filing claims, and resolving delivery-related concerns whenever possible. Depending on the circumstances and the results of the carrier investigation, we may offer a replacement shipment or refund at our discretion.

Wallvixy is not responsible for packages stolen after confirmed delivery (porch piracy), packages delivered to an incorrect address due to customer error, or packages lost due to carrier performance issues, though we will work with customers and carriers to achieve a fair resolution whenever feasible.

Damaged Packages or Incorrect Deliveries

Customers who receive damaged products, incorrect items, incomplete shipments, or packages showing visible signs of shipping damage should contact Wallvixy immediately after delivery. Prompt reporting is essential for efficient resolution and to support any carrier claims that may need to be filed.

When reporting damaged or incorrect shipments, customers may be asked to provide:

Photographs of the product showing the damage or defect
Photographs of all packaging materials, including the outer box and inner protective materials
Photographs of the shipping label and any carrier markings
Description of the issue, including what was expected versus what was received
Order number and any other relevant details

Following review of the provided information, Wallvixy will determine the appropriate resolution, which may include sending a replacement product, issuing a refund, providing a partial refund, or offering store credit, depending on the circumstances and product availability. In cases of shipping damage, we may file a claim with the carrier on the customer's behalf.

Customers should retain all packaging materials and damaged products until the issue is fully resolved and we confirm that they are no longer needed, as carriers may require inspection or return of damaged goods as part of their claims process.

Refusals and Undeliverable Packages

If a customer refuses delivery of a package, or if a package is returned to Wallvixy as undeliverable due to incorrect address information, multiple failed delivery attempts, or other recipient-related issues, the following policies apply:

Customers who refuse a shipment without prior authorization from Wallvixy may be responsible for return shipping costs (when applicable), restocking fees, or other costs incurred. Because our outbound shipping is free to the customer, we absorb the initial shipping cost; however, refused packages may result in deductions from any refund issued.

Packages returned as undeliverable due to customer error (incorrect address, failure to collect from carrier facility, refusal without cause) may be subject to restocking fees or reshipment fees if the customer wishes to have the order re-sent. Customers may also choose to receive a refund for the returned order, minus any applicable fees.

If a package is returned to us and the customer does not respond to our contact attempts within 30 days, the order may be considered abandoned and the refund may be processed automatically, minus applicable fees, or the order may be restocked and canceled.

Shipment Insurance and Liability

All shipments are dispatched with care, and we use appropriate packaging materials to protect